Our pursuit of data excellence is continuous and deeply embedded in the way we work.
Quality data is the foundation of our company—itís what drives our research and powers our products. Doing the right thing for investors means we must also deliver the high-quality data they need to make informed decisions.
Our dedicated data analysts work to keep the data we provide accurate, timely, and complete. As market information flows in from 200+ sources, our highly trained data analysts don't just parse the data, they standardize and cleanse it. We run 45+ quality checks to search for and correct irregularities. Any questionable values are flagged and assigned to a Morningstar data analyst for immediate review. We want to make sure we're delivering the cleanest possible data to our clients.
Around the clock, we keep constant watch over the data we deliver. We monitor and diagnose data issues to catch them before we hear about them from clients. Our data operators are available 24/7 to address client concerns, which we aim to resolve in less than two hours.
The improvements we make throughout our business are directly inspired by our clients and their evolving needs. At the same time, we watch advances in technology and worldwide regulations to respond with relevant products. For example, our clients also define data quality by how it's delivered. So we're incorporating innovative delivery methods, such as APIs and cloud computing to make sure our clients receive data the way they need it.